Chapter 15: The President’s views

The issue went all the way to the President’s Office. The process was not very subtle: the President’s adviser on the issue asked the Board Chairman to come to the White House. The Board Chairman decided to take Tom and Paul along. After a two hour meeting, the adviser asked the Promise team to hang around because he would discuss it with the President immediately and the President might want to see them personally. They got a private tour of the White House while the adviser went to the Oval Office to talk to the President.

‘So what did you get out of that roundup?’

‘Well Mr. President, people think this system – a commercial business – has been shut down because of governmental interference.’

‘Has it?’

‘No. The business – Promise as it is being referred to – is run by a Board which includes government interests – there’s a DARPA representative for instance – but the shutdown decision was taken unanimously. The Board members – including the business representatives – think they should not be in the business of developing political chatterboxes. The problem is that this intelligent system can tackle anything. The initial investment was DARPA’s and it is true that its functionality is being used for mass surveillance. But that is like an open secret. No one talks about it. In that sense, it’s just like Google or Yahoo.’

‘So what do you guys think? And what do the experts think?’

‘If you’re going to have intelligent chatterboxes like this – talking about psychology or philosophy or any topic really – it’s hard to avoid talking politics.’

‘Can we steer it?’

‘Yes and no. The system has views – opinions if you wish. But these views are in line already.’

‘What do you mean with that? In line with our views as political party leaders?’

‘Well… No. In line with our views as democrats, Mr. President – but democrats with a lower case letter.’

‘So what’s wrong then? Why can’t it be online again?’

‘It’s extremely powerful, Mr. President. It looks through you in an instant. It checks if you’re lying about issues – your personal issues or whatever issue on hand. Stuart could fool the system for like two minutes only. Then it got his identity and stopped talking to him. It’s the ultimate reasoning machine. It could be used to replace grand juries, or to analyze policies and write super-authoritative reports about them. It convinces everyone. It would steer us, instead of the other way round.’

‘Do the experts agree with your point of view?’

‘Yes. I have them on standby. You could check with them if you want.’

‘Let’s first trash out some kind of position ourselves. What are the pros and cons of bringing it back online?’

‘The company has stated the system would be offline for one week. So that’s a full week. Three days of that week have passed, so we’ve got four days in theory. However, the company’s PR division would have real trouble explaining why there’s further delay. Already now the gossip is that they will come out with a re-engineered application – a Big Brother version basically.’

‘Which is not what we stand for obviously. But it is used for mass surveillance, isn’t it?’

‘That’s not to be overemphasized, Mr. President. This administration does not deviate from the policy measures which were taken by your predecessor in this regard. The US Government monitors the Internet by any means necessary. Not by all means possible. That being said, it is true this application has greatly enhanced the US Government’s capacity in this regard.’

‘What do our intelligence and national security folks say?’

‘The usual thing: they think the technology is there and we can only slow it down a bit. We cannot stop it. They think we should be pro-active and influence. But we should not stop it.’

‘Do we risk a Snowden affair?’

The adviser knew exactly what the President wanted to know. The President was of the opinion that the Snowden affair could have been used as part of a healthy debate on the balance between national security interests and information privacy. Instead, it had degenerated into a very messy thing. The irony was biting. Of all places, Snowden had found political asylum in Russia. Putin had masterly exploited the case. In fact, some commentators actually thought the US intelligence community had cut some kind of grand deal with the Russian national security apparatus – a deal in which the Russians were said to have gotten some kind of US concessions in return for a flimsy promise to make Snowden shut up. Bull**** of course but there’s reality and perception and, in politics, perception usually matters more than reality. The ugly truth was that the US administration had lost on all fronts: guys like Snowden allow nasty regimes to quickly catch up and strengthen their rule.

‘No. This case is fundamentally different, Mr. President. In my view at least. There are no whistleblowers or dissidents here – at least not as far as I can see. In terms of PR, I think it depends on how we handle it. Of course, Promise is a large enterprise. If things stay stuck, we might have one or the other program guy leaking stuff – not necessarily classified stuff but harmful stuff nevertheless.’

‘What kind of stuff?’

‘Well – stuff that would confirm harmful rumors, such as the rumor that government interference was the cause of the shutdown of the system, or that the company is indeed re-engineering the application to introduce a Big Brother version of it.’

The President had little time: ‘So what are you guys trying to say then? That the system should go online again? What’s the next steps? What scenarios do we have here?’

‘Well… More people will want to talk politics with it now. It will gain prominence. I mean, just think of more talk hosts inviting it as a regular guest to discuss this or that political issue. That may or may not result in some randomness and some weirdness. Also, because there is a demand, the company will likely develop more applications which are relevant for government business, such as expert systems for the judiciary indeed, or tools for political analysis.’

‘What’s wrong with that? As I see it, this will be rather gradual and so we should be able to stay ahead of the curve – or at least not fall much behind it. We were clearly behind the curve when the Snowden affair broke out – in terms of mitigation and damage control and political management and everything really. I don’t want too much secrecy on this. People readily understand there is a need for keeping certain things classified. There was no universal sympathy for Snowden but there was universal antipathy to the way we handled the problem. That was our fault. And ours only. Can we be more creative with this thing?’

‘Sure, Mr. President. So should I tell the Promise team this is just business as usual and that we don’t want to interfere?’

‘Let me talk to them.’

While the adviser thought this was a bad idea, he knew the President had regretted his decision to not get involved in the Snowden affair, which he looked at as a personal embarrassment.

‘Are you sure, Mr. President? I mean… This is not a national security issue.’

‘No. It’s a political issue and so, yes, I want to see the guys.’

They were in his office a few minutes later.

‘Welcome gentlemen. Thanks for being here.’

None of them had actually expected to see the President himself.

‘So, gentleman, I looked at this only cursory. As you can imagine, I never have much time for anything and so I rely on expert advice all too often. Let me say a few things. I want to say them in private to you and so I hope you’ll never quote me – at least not during my term here in this Office.’

Promise’s Chairman mumbled something about security clearances but the President interrupted him:

‘It’s not about security clearances. I think this is a storm in a glass of water really. It’s just that if you’d reveal you were in my office for this, there would be even more misunderstanding on this – which I don’t want. Let me be clear on this: you guys are running a commercial business. It’s a business in intelligent systems, in artificial intelligence. There’s all kinds of applications: at home, in the office, and in government indeed. And so now we have the general public that wants you guys to develop some kind of political chatterbox – you know, something like a talk show host but with more intelligence I would hope. And perhaps somewhat more neutral as well. I want you to hear it from my mouth: this Office – the President’s Office – will not interfere in your business. We have no intention to do so. If you think you can make more money by developing such kind of chatterboxes, or whatever system you think could be useful in government or elsewhere,  like applications for the judiciary – our judiciary system is antiquated anyway, and so I would welcome expert systems there, instead of all that legalese stuff we’re confronted with – well… Then I welcome that. You are not in the national security business. Let me repeat that loud and clear: you guys are not in the national security business. Just do your job, and if you want any guidance from me or my administration, then listen carefully: we are in the business of protecting our democracy and our freedom, and we do not do that by doing undemocratic things. If regulation or oversight is needed, then so be it. My advisers will look into that. But we do not do undemocratic things.’

The President stopped talking and looked around. All felt that the aftermath of the Snowden affair was weighing down on the discussion, but they also thought the President’s words made perfectly sense. No one replied, and so the President took that as an approval.

‘OK, guys. I am sorry but I really need to attend to other business now. This meeting was never scheduled and so I am running late. I wish I could talk some more with you but I can’t. I hope you understand. Do you have any questions for me?’

They looked at each other. The Chairman shook his head. And that was it. A few minutes later they were back on the street.

‘So what does this mean, Mr. Chairman?’

‘Get it back online. Let it talk politics. Take your time… Well… You’ve only got a few days. No delay. We have a Board meeting tomorrow. I want to see scenarios. You guys do the talking. Talk sense. You heard the President. Did that make sense to you? In fact, if we’re ready we may want to go online even faster – just to stop the rumor mill.’

Paul looked at Tom. Tom spoke first: ‘I understand, Mr. Chairman. It sounds good to me.’

‘What about you, Paul?’

‘It’s not all that easy, I think… But, yes. I understand. Things should be gradual. They will be gradual. It will be a political chatterbox in the beginning. But don’t underestimate it, Mr. Chairman. It is very persuasive. We’re no match for its mind. Talk show hosts are not a match either. It’s hard to predict how these discussions will go – or what impact they will have on society if we let it talk about sensitive political issues. I mean, if I understand things correctly, we got an order to not only let it talk, but to let it develop and express its own opinions on very current issues – things that haven’t matured.’

The Chairman sighed. ‘That’s right, Paul. But what’s the worst-case scenario? That it will be just as popular as Stuart, or – somewhat better – like Oprah Winfrey?’

Paul was not amused: ‘I think it might be even more popular.’

The Chairman laughed: ‘More popular than Oprah Winfrey? Time named her ‘the world’s most powerful woman.’ One of the ‘100 people who have changed the world’, together with Jesus Christ and Mother Theresa. Even more popular? Let’s see when M starts to make more money than Oprah Winfrey. What’s your bet?’

Now Paul finally smiled too, but the Chairman insisted: ‘Come on. What’s your bet?’

‘I have no idea. Five years from now?’

Now the Chairman laughed: ‘I say two years from now. Probably less. I bet a few cases of the best champagne on that.’

Paul shook his head, but Tom decided to go for it: ‘OK. Deal.’

The Chairman left. Tom and Paul felt slightly lightheaded as they walked back to their own car.

‘Looks like we’ve got a few busy days ahead. What time do we start tomorrow?’

‘The normal hour. But all private engagements are cancelled. No gym, no birthday parties, nothing. If the team wants to relax at all this week, they’ll have to do it tonight.’

‘How about the Board meeting?’

‘You’re the project team leader, Tom. It should be your presentation. Make some slides. I can review them if you want.’

‘I’d appreciate. Can you review them before breakfast?’

‘During breakfast. Mail them before 7 am. Think about the scenarios. That’s what people will want to talk about. Where could it go? Anticipate the future.’

‘OK. I’ll do my best. Thanks. See you tomorrow.’

‘See you tomorrow, Tom.’

Tom hesitated as they shook hands, but there was nothing more to add really. He felt odd and briefly pondered the recent past. This had all gone so fast. From depressed veteran to team leader of a dream project. He could actually not think of anything more exciting. All in less than two years. But then there was little time to think. He had better work on his presentation.

Chapter 12: From therapist to guru?

As Tom moved from project to project within the larger Promise enterprise, he gradually grew less wary of the Big Brother aspects of it all. In fact, it was not all that different from how Google claimed to work: ‘Do the right thing: don’t be evil. Honesty and integrity in all we do. Our business practices are beyond reproach. We make money by doing good things.’ Promise’s management had also embraced the politics of co-optation and recuperation: it actively absorbed skeptical or critical elements into its leadership as part of a proactive strategy to avoid public backlash. In fact, Tom often could not help thinking he had also been co-opted as part of that strategy. However, that consideration did not reduce his enthusiasm. On the contrary: as the Mindful MindTM applications became increasingly popular, Tom managed to convince the Board to start investing resources in an area which M’s creators had tried to avoid so far. Tom called it the sense-making business, but the Board quickly settled on the more business-like name of Personal Philosopher and, after some wrangling with the Patent and Trademark Office, the Promise team managed to obtain a trade mark registration for it and so it became the Personal PhilosopherTM project.

Tom had co-opted Paul in the project in a very early stage – as soon as he had the idea for it really. He had realized he would probably not be able to convince the Board on his own. Indeed, at first sight, the project did not seem to make sense. M had been built using a core behavioralist conceptual framework and its Mindful MindTM applications had perfected this approach in order to be able to address very specific issues, and very specific categories of people: employees, retirees, drug addicts,… Most of the individuals who had been involved in the early stages of the program were very skeptical of what Tom had in mind, which was very non-specific. Tom wanted to increase the degrees of freedom in the system drastically, and inject much more ambiguity into it. Some of the skeptics thought the experiment was rather innocent, and that it would only result in M behaving more like a chatterbot, instead of as a therapist. Others thought the lack of specificity in the objective function and rule base would result in the conversation spinning rapidly out of control and become nonsensical. In other words, they thought M would not be able to stand up to the Turing test for very long.

Paul was as skeptical but instinctively liked the project as a way to test M’s limits. In the end, it was more Tom’s enthusiasm than anything else which finally led to a project team being put together. The Board had made sure it also included some hard-core cynics. One of those cynics – a mathematical wizkid called Jon – had brought a couple of Nietzsche’s most famous titles – The Gay Science, Thus Spoke Zarathustra and Beyond Good and Evil – to the first formal meeting of the group and factually asked whether anyone of the people present had read these books. Two philosopher-members of the group raised their hands. Jon then took a note he had made and read a citation out of one these books: ‘From every point of view the erroneousness of the world in which we believe we live is the surest and firmest thing we can get our eyes on.’

He asked the philosophers where it came from and what it actually meant. They looked at each other and admitted they were not able to give the exact reference or context. However, one of them ventured to speak on it, only to be interrupted by the second one in a short discussion which obviously did not make sense to most around the table. Jon intervened and ended the discussion feeling vindicated: ‘So what are we trying to do here really? Even our distinguished philosopher friends here can’t agree on what madmen like Nietzsche actually wrote. I am not mincing my words. Nietzsche was a madman: he literally died from insanity. But so he’s a great philosopher it is said. And so you want us to program M so very normal people can talk about all of these weird views?’

Although Jon obviously took some liberty with the facts here, neither of the two philosophers dared to interrupt him.

Tom had come prepared however: ‘M also talks routinely about texts it has not read, and about authors about which it had little or no knowledge, except for some associations. In fact, that’s how M was programmed. When stuff is ambiguous – too ambiguous – we have fed M with intelligent summaries. It did not invent its personal philosophy: we programmed it. It can converse intelligently about topics of which it has no personal experience. As such, it’s very much like you and me, or even like the two distinguished professors of philosophy we have here: they have read a lot, different things than we, but – just like us, or M- they have not read all. It does not prevent them from articulating their own views of the world and their own place in it. It does not prevent them from helping others to formulate such views. I don’t see why we can’t move to the next level with M and develop some kind of meta-language which would enable her to understand that she – sorry, it – is also the product of learning, of being fed with assertions and facts which made her – sorry, I’ll use what I always used for her – what she is: a behavioral therapist. And so, yes, I feel we can let her evolve into more general things. She can become a philosopher too.’

Paul also usefully intervened. He felt he was in a better position to stop Jon, as they belonged to the same group within the larger program. He was rather blunt about it: ‘Jon, with all due respect, but I think this is not the place for such non-technical talk. This is a project meeting. Our very first one in fact. The questions you’re raising are the ones we have been fighting over with the Board. You know our answer to it. The deal is that – just as we have done with M – we would try to narrow our focus and delineate the area. This is a scoping exercise. Let’s focus on that. You have all received Tom’s presentation. If I am not mistaken, I did not see any reference to Nietzsche or nihilism or existentialism in it. But I am be mistaken. I would suggest we give him the floor now and limit our remarks to what he proposes in this regard. I’d suggest we’d be as constructive as possible in our remarks. Skepticism is warranted, but let’s stick to being critical of what we’re going to try to do, and not of what we’re not going to try to do.’

Tom had polished his presentation with Paul’s help. At the same time, he knew this was truly his presentation; he knew it did reflect his views on life and knowledge and everything philosophical in general. How could it be otherwise? He started by talking about the need to stay close to the concepts which had been key to the success of M and, in particular, the concept of learning.

‘Thanks, Paul. Let me start by saying that I feel we should take those questions which we ask ourselves, in school, or as adults, as a point of departure. It should be natural. We should encourage M to ask these questions herself. You know what I mean. She can be creative – even her creativity is programmed in a way. Most of these questions are triggered by what we learn in school, by the people who raise us – not only parents but, importantly, our peers. It’s nature and nurture, and we’re aware of that, and we actually have that desire to trace our questions back to that. What’s nature in us? What’s nurture? What made us who we are? This is the list of topics I am thinking of.’

He pulled up his first slide. It was titled ‘the philosophy of physics’, and it just listed lots of keywords with lots of Internet statistics which were supposed to measure human interest in it. He had some difficulty getting started, but became more confident as his audience did not seem to react negatively to what – at first – seemed a bit nonsensical.

First, the philosophy of science, or of physics in particular. We all vaguely know that, after a search of over 40 years, scientists finally confirmed the existence of the Higgs particle, a quantum excitation of the Higgs field, which gives mass to elementary particles. It is rather strange that there is relatively little public enthusiasm for this monumental discovery. It surely cannot be likened to the wave of popular culture which we associate with Einstein, and which started soon after the discovery already. Perhaps it’s because it was a European effort, and a team effort. There’s no discoverer associated with, and surely not the kind of absent-minded professor that Einstein was: ‘a cartoonist’s dream come true’, as Times put it. That being said, there’s an interest – as you can see from these statistics here. So it’s more than likely that an application which could make sense of it all in natural language would be a big hit. It could and should be supported by all of the popular technical and non-technical material that’s around. M can easily be programmed to selectively feed people with course material, designed to match their level of sophistication and their need, or not, for more detail. Speaking for myself, I sort of understand what the Schrodinger equation is all about, or even the concept of quantum tunneling, but what does it mean really for our understanding of the world? I also have some appreciation of the fact that reality is fundamentally different at the Planck scale – like the particularities of Bose-Einstein statistics are really weird at first sight – but then what does it mean? There are many other relevant philosophical questions. For example, what does the introduction of perturbation theory tell us – as philosophers thinking about how we perceive and explain the world I’d say? If we have to use approximation schemes to describe complex quantum systems in terms of simpler ones, what does that mean – I mean in philosophical terms, in our human understanding of the world? I mean… At the simplest level, M could just explain the different interpretations of Heisenberg’s uncertainty principle but, at a more advanced level, it could also engage its interlocutors in a truly philosophical discussion on freedom and determinism. I mean… Well… I am sure our colleagues from the Philosophy Department here would agree that epistemology or even ontology are still relevant today, aren’t they?’

While only one of the two philosophers had a very vague understanding of Bose-Einstein statistics, and while both of them did not like Tom’s casual style of talking about serious things, they nodded in agreement.

Second, the philosophy of mind.’ Tom paused. ‘Well. I won’t be academic here but let me just make a few remarks out of my own interest in Buddhist philosophy. I hope that rings a bell with others here in the room and then let’s see what comes out of it. As you know, an important doctrine in Buddhist philosophy is the concept of anatta. That’s a Pāli word which literally means ‘non-self’, or absence of a separate self. Its opposite is atta, or ātman in Sanskrit, which represents the idea of a subjective Soul or Self that survives the death of the body. The latter idea – that of an individual soul or self that survives death – is rejected in Buddhist philosophy. Buddhists believe that what is normally thought of as the ‘self’ is nothing but an agglomeration of constantly changing physical and mental constituents: skandhas. That reminds one of the bundle theory of David Hume which, in my view, is a more ‘western’ expression of the theory of skandhas. Hume’s bundle theory is an ontological theory as well. It’s about… Well… Objecthood. According to Hume, an object consists only of a collection (bundle) of properties and relations . According to bundle theory, an object consists of its properties and nothing more, thus neither can there be an object without properties nor can one even conceive of such an object. For example, bundle theory claims that thinking of an apple compels one also to think of its color, its shape, the fact that it is a kind of fruit, its cells, its taste, or of one of its other properties. Thus, the theory asserts that the apple is no more than the collection of its properties. In particular, according to Hume, there is no substance (or ‘essence’) in which the properties inhere. That makes sense, doesn’t it? So, according to this theory, we should look at ourselves as just being a bundle of things. There’s no real self. There’s no soul. So we die and that it’s really. Nothing left.’

At this point, one of the philosophers in the room was thinking this was a rather odd introduction to the philosophy of mind – and surely one that was not to the point – but he decided not to intervene. Tom looked at the audience but everyone seemed to listen rather respectfully and so he decided to just ramble on, while he pointed to a few statistics next to keywords to underscore that what he was talking about was actually relevant.

‘Now, we also have the theory of re-birth in Buddhism, and that’s where I think Buddhist philosophy is very contradictory. How can one reconcile the doctrine of re-birth with the anatta doctrine? I read a number of Buddhist authors but I feel they all engage in meaningless or contradictory metaphysical statements when you’re scrutinizing this topic. In the end, I feel that it’s very hard to avoid the conclusion that the Buddhist doctrine of re-birth is nothing but a remnant from Buddhism’s roots in Hindu religion, and if one would want to accept Buddhism as a philosophy, one should do away with its purely religious elements. That does not mean the discussion is not relevant. On the contrary, we’re talking the relationship between religion and philosophy here. That’s the third topic I would advance as part of the scope of our project.’

As the third slide came up, which carried the ‘Philosophy of Religion and Morality’ title, the philosopher decided to finally intervene.

‘I am sorry to say mister but you haven’t actually said anything about the theory of mind so far, and I would object to your title, which amalgamates things: philosophy of religion and morality may be related, but is surely not one and the same. Is there any method or consistency in what you are presenting?’

Tom nodded: ‘I know. You’re right. As for the philosophy of mind, I assume all people in the room here are very intelligent and know a lot more about the philosophy of mind than I do and so that why I am saying all that much about it. I preferred a more intuitive approach. I mean, most of us here are experts in artificial intelligence. Do I need to talk about the philosophy of mind really? Jon, what do you think?’

Tom obviously tried to co-opt him. Jon laughed as he recognized the game Tom tried to play.

‘You’re right, Tom. I have no objections. I agree with our distinguished colleague here that you did not say anything about philosophy of mind really but so that’s probably not necessary indeed. I do agree the kind of stuff you are talking about is stuff that I would be interested in, and so I must assume the people for whom we’re going to try to re-build M so it can talk about such things will be interested too. I see the statistics. These are relevant. Very relevant. I start to get what you’re getting at. Do go on. I want to hear that religious stuff.’

‘Well… I’ll continue with this concept of soul and the idea of re-birth as for now. I think there is more to it than just Buddhism’s Hindu roots. I think it’s hard to deny that all doctrines of re-birth or reincarnation, whether they be Christian (or Jewish or Muslim), Buddhist, Hindu, or whatever, obviously also serve a moral purpose, just like the concepts of heaven and hell in Christianity do (or did), or like the concept of a Judgment Day in all Abrahamic religions, be they Christian (Orthodox, Catholic or Protestant), Islamic or Judaic. According to some of what I’ve read, it’s hard to see how one could firmly ‘ground’ moral theory and avoid hedonism without such a doctrine . However, I don’t think we need this ladder: in my view, moral theory does not need reincarnation theories or divine last judgments. And that’s where ethics comes in. I agree with our distinguished professor here that philosophy of religion and ethics are two very different things, so we’ve got like four proposed topics here.’

At this point, he thought it would be wise to stop and invite comments and questions. To his surprise, he had managed to convince cynical Jon, who responded first.

‘Frankly, Tom, when I read your papers on this, I did not think it would go anywhere. I did not see the conceptual framework, and that’s essential for building it all up. We need consistency in the language. Now I see consistency. The questions and topics you raise are all related in some way and, most importantly, I feel you’re using a conceptual and analytic framework which I feel we can incorporate into some kind of formal logic. I mean… Contemporary analytic philosophy deals with much of what you have mentioned: analytic metaphysics, analytic philosophy of religion, philosophy of mind and cognitive science,…  I mean… Analytic philosophy today is more like a style of doing philosophy, not a program really or a set of substantive views. It’s going to be fun. The graphs and statistics you’ve got on your slides clearly show the web-search relevance. But are we going to have the resources for this? I mean, creating M was a 100 million dollar effort, and what we have done so far are minor adaptations really. You know we need critical mass for things like this. What do you think, Paul?’

Paul thought a while before he answered. He knew his answer would have impact on the credibility to the project.

‘It’s true we’ve got peanuts as resources for this project but so we know that and that it’s really. I’ve also told the Board that, even if we’d fail to develop a good product, we should do it, if only to further test M and see what we can do with it really. I mean…’

He paused and looked at Tom, and then back to all of the others at the table. What he had said so far, did obviously not signal a lot of moral support.

‘You know… Tom and I are very different people. Frankly, I don’t know where this is going to lead to. Nothing much probably. But it’s going to be fun indeed. Tom has been talking about artificial consciousness from the day we met. All of you know I don’t think that concept really adds anything to the discussion, if only because I never got a real good definition of what it entails. I also know most of you think exactly the same. That being said, I think it’s great we’ve got the chance to make a stab at it. It’s creative, and so we’re getting time and money for this. Not an awful lot but then I’d say: just don’t join if you don’t feel like it. But now I really want the others to speak. I feel like Tom, Jon and myself have been dominating this discussion and still we’ve got no real input as yet. I mean, we’ve got to get this thing going here. We’re going to do this project. What we’re discussing here is how.’

One of the other developers (a rather silent guy whom Tom didn’t know all that well) raised his hand and spoke up: ‘I agree with Tom and Paul and Jon it’s not all that different. We’ve built M to think and it works. Its thinking is conditioned by the source material, the rule base, the specifics of the inference engine and, most important of all, the objective function, which steers the conversation. In essence, we’re not going to have much of an objective function anymore, except for the usual things: M will need to determine when the conversation goes into a direction or subject of which it has little or no knowledge, or when its tone becomes unusual, and then it will have to steer the conversation back into more familiar ground – which is difficult in this case because all of it is unfamiliar to us too. I mean, I could understand the psychologists on the team when we developed M. I hope our philosophy colleagues here will be as useful as the psychologists and doctors. How do we go about it? I mean, I guess we need to know more about these things as well?’

While, on paper, Tom was the project leader, it was Paul who responded. Tom liked that, as it demonstrated commitment.

‘Well… The first thing is to make sure the philosophers understand you, the artificial intelligence community here on this project, because only then we can make sure you will understand them. There needs to be a language rapprochement from both sides. I’ll work on that and get that organized. I would suggest we consider this as a kick-off meeting only, and that we postpone the organization of the work-planning to a more informed meeting in a week or two from now. In the meanwhile, Tom and I – with the help of all of you – will work on a preliminary list of resource materials and mail it around. It will be mandatory reading before the next meeting. Can we agree on that?’

The philosophers obviously felt they had not talked enough – if at all – and, hence, they felt obliged to bore everyone else with further questions and comments. However, an hour or so later, Tom and Paul had their project, and two hours later, they were running in Central Park again.

‘So you’ve got your Pure Mind project now. That’s quite an achievement, Tom.’

‘I would not have had it without you, Paul. You stuck your neck out – for a guy who basically does not have the right profile for a project like this. I mean… It’s reputation for you too, and so… Thanks really. Today’s meeting went well because of you.’

Paul laughed: ‘I think I’ve warned everyone enough that it is bound to fail.’

‘I know you’ll make it happen. Promise is a guru already. We are just turning her into a philosopher now. In fact, I think it is the other way around. She was a philosopher already – even if her world view was fairly narrow so far. And so I think we’re turning her into a guru now.’

‘What’s a guru for you?’

‘A guru is a general word for a teacher – or a counselor. Pretty much what she was doing – a therapist let’s say. That’s what she is now. But true gurus are also spiritual leaders. That’s where philosophy and religion come in, isn’t it?’

‘So Promise will become a spiritual leader?’

‘Let’s see if we can make her one.’

‘You’re nuts, Tom. But I like your passion. You’re surely a leader. Perhaps you can be M’s guru. She’ll need one if she is to become one.’

‘Don’t be so flattering. I wish I knew what you know. You know everything. You’ve read all the books, and you continue to explore. You’re writing new books. If I am a guru, you must be God.’

Paul laughed. But he had to admit he enjoyed the compliment.

Chapter 11: M grows – and invades

Paul was right. It was not a matter of just clearing and releasing M for commercial use and then letting it pervade all of society. Things went much more gradual. But the direction was clear, and the pace was steady.

It took a while before the Federal Trade Commission and the Department of Justice understood the stakes – if they ever did – and then it took even more time to structure the final business deal, but then M did go public, and its stock market launch was a huge success. The companies that had been part of the original deal benefited the most from it. In fact, two rather obscure companies which had registered the Intelligent Home and Intelligent Office trademarks respectively in a very early stage of the Digital Age got an enormous return on investment while, in a rather ironic twist, Tom got no benefit whatsoever from the fact that, in the end, the Board of the Institute decided to use his favorite name for the system – Promise – to name the whole business concern. That didn’t deter Tom from buying some of Promise’s new stock.

The company started off with offering five major product lines: Real TalkTM, Intelligent HomeTMIntelligent OfficeTMMindful MindTM, and Smart InterfaceTM. As usual, the individual investors – like Tom – did not get the expected return on investment, at least not in the initial years of M’s invasion of society, but then M did not disappoint either: while the market for M grew well below the anticipated 80% per annum in the initial years after the IPO, it did average 50%, and it edged closer and closer to the initial expectations as time went by.

Real TalkTM initially generated most of the revenue. Real TalkTM was the brand name which had been chosen for M’s speech-to-text and text-to-speech capabilities, or speech recognition and speech synthesis. These were truly revolutionary, as M mastered context-sensitivity and all computational limitations had been eliminated through cloud computing (one didn’t buy the capability: one rented it). Real TalkTM quickly eliminated the very last vestiges of stenography and – thanks to an app through which one could use Real TalkTM on a fee-for-service basis – destroyed the market for dictation machines in no time. While this hurt individual shareholders, the institutional investors had made sure they had made their pile before or, even better, at the occasion of Promise’s IPO. If there was one thing which Tom learned out of the rapid succession of new product launches and the whole IPO business, it was that individual investors always lose out.

Intelligent HomeTM picked up later, much later. But when it did, it also went through the roof. Intelligent HomeTM was M at home: it took care of all of your home automation stuff as well as of your domestic robots – if you had any, which was not very likely, but then M did manage to boost their use tremendously and, as a result, the market for domotics got a big boost (if only because the introduction of M finally led to a harmonization of all the communications protocols of all the applications which had been around).

Intelligent OfficeTM was M at the office: it chased all employees – especially those serving on the customer front line. With M, there was really no excuse for being late to claim expenses, planning holidays or not reaching your sales target. Moreover, if being late with your reports was not an option anymore, presenting flawed excuses wasn’t either. But, if one would really get into trouble, one could always turn to Mindful MindTM .

Mindful MindTM could have gone into history as one of the worst product names ever, but it actually went on to become Promise’s best-selling suite. It provided cheap online therapy to employees, retirees, handicapped, mentally retarded, drugs addicts or alcoholics, delinquents and prisoners, social misfits, the poor, and what have you. You name it: whatever deviated from the normal, Mindful MindTM could help you to fix it. As it built on M’s work with its core clientele – the US Army veterans – its success did not come unexpected. Still, its versatility surprised even those who were somewhat in the know: even Paul had to admit it all went way beyond his initial expectations.

Last but not least, there was Smart InterfaceTM. Smart InterfaceTM grouped all of Promise’s customer-specific development business. It was the Lab turned into a product-cum-service development unit. As expected, customized sales applications – M selling all kinds of stuff online basically – were the biggest hit, but government and defense applications were a close second.

Tom watched it all with mixed feelings. From aficionado, working as a volunteer for the Institute, he had grown into a job as business strategist and was now serving Promise’s Board of Directors. He sometimes felt like he had been co-opted by a system he didn’t necessarily like – but he could imagine some of his co-workers thought the same, although they also wouldn’t admit it publicly. A market survey revealed that, despite its popularity, the Intelligent HomeTM suite was viewed with a lot of suspicion: very few people wanted the potentially omnipresent system watch everything what was said or done at home. People simply switched it off when they came home in the evening, presumably out of concerns related to privacy. This, in turn, prevented the system from being very effective in assisting in parenting and all these other noble tasks which Tom had envisaged for M. Indeed, because of DARPA’s involvement and the general background of the system, the general public did link M to the Edward Snowden affair and mass surveillance efforts such as PRISM. And they were right. The truth was that one could never really switch it off: M continued to monitor your Internet traffic even when you had switched off all of the Intelligent HomeTM functionality. When you signed up for it, you did sign up for a 24/7 subscription indeed.

It was rather ironic that, in terms of privacy, the expansion of M did actually not change all that much – or much less than people thought. While M brought mass surveillance to a new level, it was somewhat less revolutionary than one would think at first sight. In fact, the kind of surveillance which could be – and was being – organized through M had been going on for quite a while already. All those companies which operate the Internet de facto – such as Microsoft, Google, Yahoo!, Paltalk, YouTube, AOL, Skype and even Apple – had give the NSA access not only to their records but also to their online activities long before the Institute’s new program had started. Indeed, the introduction of the Protect America Act in 2007, and the 2008 Foreign Intelligence Surveillance Amendment Act in 2008 under the Bush administration had basically brought the US on par with China when it comes to creating the legal conditions for Big Brother activities, and the two successive Obama administrations had not done anything to reverse the tide. On the contrary: the public outcry over the Snowden affair came remarkably late in the game – way too late obviously.

When it comes to power and control, empires resemble each other. Eisenhower had been right to worry about the striking resemblance between the US and the USSR in terms of their approach to longer-term industrial planning and gaining strategic advantage under a steadily growing military-industrial complex – and to warn against it in his farewell speech to the nation. That was like sixty years ago now. When Tom re-read his speech, he thought Eisenhower’s words still rang true. Back then, Eisenhower had claimed that only ‘an alert and knowledgeable citizenry’ would be able to ‘compel the proper meshing of the huge industrial and military machinery of defense with our peaceful methods and goals so that security and liberty may prosper together.’

Tom was not all that sure that the US citizenry was sufficiently knowledgeable and, if they were, that they were sufficiently alert. It made him ponder about the old dilemma: what if voters decide to roll back democracy, like the Germans did in the 1930s when they voted for Hitler and his Nazi party? Such thoughts or comparisons were obviously outrageous but, still, the way these things were being regulated resembled a ratchet, and one should not blame the right only: while Republican administrations had always been more eager to grant government agencies even more intrusive investigative powers, one had to acknowledge that the Obama administration had not been able to roll anything back, and that it had actually made some moves in the same direction – albeit less somewhat less radical and, perhaps, somewhat more discrete. Empires resemble each other, except that the model (the enemy?) – ever since the Cold War had ended – seemed to be China now. In fact, Tom couldn’t help thinking that – in some kind of weird case of mass psychological projection – the US administration was actually attributing motivations which it could not fully accept as its own to China’s polity and administration.

Indeed, M had hugely increased the power of the usual watchdogs. M combined the incredible data mining powers of programs like PRISM with a vast reservoir of intelligent routines which permitted it to detect any anomaly (defined, once again, as a significant deviation from the means) in real-time. Any entity – individuals and organizations alike – which had some kind of online identity had been or was being profiled in some way. The key difficulty was finding the real-life entity behind but – thanks to all of the more restrictive Internet regulation – this problem was being tackled at warp speed as well. But so why was it OK for the US to do this, but not for China? When Tom asked his colleagues, in as couched a language he could master, and in as informal a setting as he could stage, the answer amounted to the usual excuse: the end justifies the means – some of these things may indeed not look morally right, but then they are by virtue of the morality of the outcome. But what was the outcome? What were the interests of the US here really? At first thought, mass surveillance and democracy do not seem to rhyme with each, do they?

While privately being critical, Tom was intelligent enough to understand that it did not matter really. Technology usually moves ahead at its own pace, regardless of such philosophical or societal concerns, and new breakthrough technologies, once available, do pervade all of society. It was just a new world order – the Digital Age indeed – and so one had better come to terms with it in one way or another. And, of course, when everything is said and done, one would rather want to live in the US than in China, isn’t it?

When Tom thought about these things, M’s Beautiful Mind appeared to him as somewhat less beautiful. His initial distrust had paid off: he didn’t think he had revealed anything particularly disturbing, despite the orange attitude indicators. He found it ironic he had actually climbed up quite a bit on this new career ladder: from patient to business strategist. Phew! However, despite this, he still felt a bit like an outsider. But then he told himself he had always felt like this – and that he had better come to terms with that too.